Return Policy

At Cystivit, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a straightforward return process.

1. 30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to return your product for a full refund or exchange. This guarantee applies to all products purchased directly from our website.

2. Return Conditions

• Products must be returned in their original packaging and in a resalable condition.
• We recommend using a tracked shipping service, as we cannot be responsible for lost returns.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

3. How to Initiate a Return

To initiate a return, please contact us through our website with your order number and reason for return. We will provide you with detailed instructions.

4. Refunds

• Refunds will be processed within 14 days of receiving the returned product.
• The refund will be issued to the original payment method used for the order.
• You will receive an email confirmation once your refund has been processed.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

6. Exchanges

If you wish to exchange a product for a different item, please initiate a return and place a new order.

7. Contact

If you have any questions about our Return Policy, please contact us through our website.

← Back to Home